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\nYou hit the order button, closed the laptop, and then it came to you: the wrong size, the old address, one missing letter in the family name. It happens to everybody, usually about two hours later. This page explains how to cancel a Camp Ink order or change it, how long you have, and what to do if you are past that point. The short answer is that you have 24 hours, and the sooner you email support@campink.shop, the easier it is.
\nEverything we sell is made after you order it. There is no shelf with your hoodie already on it. Once an order goes to be printed, the tee has your size, the flag has your family’s name and the sign has your site number. Making takes 1-3 business days, and it can start quickly. The 24 hours is the stretch when we can still reach in and change the order before any ink is involved.
\nThere is a second reason. We do not send a proof before production. We print exactly what is typed. On the five Name Your Site products, the live preview on the product page is the proof, and you are the proofreader. The 24-hour window is your second chance to be one.
\nThe clock starts when the order is placed, not when you open the confirmation email. An order placed at 9 pm on Friday can be changed until 9 pm on Saturday. We answer emails on business days, so do not sit on it. Write to us the moment you notice, even on a weekend, and put the order number in the subject line.
\n| You want to change | \nPossible within 24 hours? | \nWhat to tell us | \n
|---|---|---|
| Typed text on a Name Your Site product | \nYes | \nEach line exactly as it should print: name line, site line, Est. year | \n
| Size of a tee or hoodie | \nYes | \nThe item and the new size, from S to 5XL | \n
| Size of a blanket or garden flag | \nYes | \nThe item and the new size, using the size name from the product page | \n
| Colour | \nYes | \nThe item and the colour name as shown on the product page | \n
| Delivery address | \nYes | \nThe full new address, including postal code and country | \n
| The whole order | \nYes, it can be cancelled | \nThat you want to cancel, and the order number | \n
| Adding another product | \nPlace a new order | \nShipping is free with no minimum, so a second order costs no extra postage | \n
| Delivery to a country we do not ship to | \nNo | \nWe deliver to the US, Canada, Australia and New Zealand only | \n
If what you need is not in the table, such as removing one item out of several, email us and we will help.
\nYou can also submit a ticket if you prefer a form. There is no phone line and no chat window. Email is the only way in, and it leaves both of us with a written record, which is what you want when the question is how a name is spelled.
\nSomething like this is all we need:
\nSomeone types “The Holis Crew” on the Family Site Name Garden Flag and notices two hours later, when the confirmation email is forwarded to a sister who can spell. Two hours is well inside the window. One email with the corrected name line and the order number, and the flag is made with both letters. No charge, no return, no awkward flag.
\nYou ordered a fleece blanket in 50 x 60 in. That evening you measured the bench by the fire ring and realised the 60 x 80 in is the one that covers two people. Email us within 24 hours with the item and the new size. The larger blanket costs more, so we reply with the difference before we change anything, and the change goes through once you agree.
\nYou were between XL and 2XL on the Chairs Round the Ring Hoodie and picked XL. Then you held a tape against the hoodie you live in on closing weekend and it is clearly a 2XL. Email us within the window and ask for the 2XL. It costs $2 more, and we will say so before we go ahead. The Size Guide walks through that measuring trick, and it works even better before you order.
\nA camp crew of six wants Camp Crew Roles Tees: Fire Boss, Back-In Spotter, Camp Cook, Marshmallow Chief and two more, in six sizes. Five people answered the group text. The sixth is somewhere without a signal. You have two sensible choices. Order the five you know now and order the sixth separately when the answer arrives. Shipping is free on both, so you lose nothing. Or order all six with your best guess and change that one size by email if the reply lands inside 24 hours. If it lands later than that, the guess can still be swapped under the return policy after it arrives.
\nIf you want to call the whole thing off, email us within 24 hours of placing the order and say so. Include the order number. We confirm the cancellation by email.
\nCancelled orders are refunded within 7 days. The refund goes to your original payment method, or to store credit if you prefer. Store credit never expires, which is handy if you only cancelled because you ordered the wrong thing and plan to order the right one next week. The money side is laid out in full in our Refund Policy.
\nYou do not need to give a reason for cancelling. If the reason is something we could fix with a change instead, such as a different size, a different address or one corrected line of text, tell us and we will change the order and save you starting over.
\nThe window is closed, and your order may already be in the making. Email us anyway and we will help with whatever can still be done. We cannot promise a change at that stage, because a printed sign cannot be unprinted.
\nWhat you can count on is the return policy. Every Camp Ink product can be returned within 60 days of delivery, for any reason, and that includes personalised items. We pay the return postage with a free return label, also when you simply changed your mind. So the fallback looks like this:
\nThe full steps are in the Returns & Exchanges Policy. It takes longer than a quick change by email, which is why we keep nudging you towards the first 24 hours.
\nThis one is worth an email as soon as you notice, whatever the clock says. Tell us the order number and the correct address and we will help. If the order was a gift going to friends in Canada, Australia or New Zealand, double-check the postal code format for that country while you are at it. Our Shipping & Delivery page has more on addresses, including seasonal sites and campground offices.
\nNot every text change is a spelling mistake. Sometimes you order a sign with the family surname and decide that evening you would rather not have it at the road. That is your call, and both choices are fine. Within 24 hours you can swap the name line for something else at no charge. The name line takes up to 16 characters, the site line is optional and also takes up to 16, and the Est. year is optional and runs from 1950 to 2026.
\nIdeas that fit: “Nana & Pop’s”. “Rolling Home”. First names. The rig’s own name, if it has one. A site nickname the whole loop already uses. Or the Est. year standing by itself. Count the characters before you email, spaces included, so the new line fits.
\nIf you ordered the matching set (the tee, mug, blanket, garden flag and metal sign all take the same typed lines), remember to tell us whether the change applies to every item or only one. A flag that says one thing and a sign that says another is a conversation starter, but probably not the one you wanted.
\nIf we are ever unable to make an order as you placed it, we email you to explain, using the address on the order. A cancelled order is refunded within 7 days, to your original payment method or to store credit if you prefer.
\nThe best change request is the one you never have to send. Before you pay, run down this list with the cart open.
\nThen, when the confirmation email arrives, read it once more. If something is off, you have 24 hours and you know where to find us.
\nEmail support@campink.shop with your order number. Support is by email only, and we reply within 24 hours on business days. For general questions, try the FAQs or the Help Center. To see where an order is, use Order Tracking.
\nCamp Ink, 219 Baer Creek Dr, Kaysville, UT 84037, US.
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