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\nThink of this page as walking over to the neighbour two sites down and asking a question across the fire ring. There is one way to do that at Camp Ink: email support@campink.shop. There is no phone line, no chat bubble in the corner and no social media inbox to check. One inbox means your order history, your photos and our answers all sit in one thread, and nobody has to ask you to repeat yourself.
\nWe reply within 24 hours on business days. A message sent on a Saturday from the picnic table is answered once the working week starts again. If your question is about changing an order, the clock that matters is not our reply time. It is the 24 hours from when you placed the order, so send the email first and tidy up the details second. The time stamp on your message is what counts.
\nYou do not need an account, a ticket number or a special form. A plain email works. If you like a bit more structure, the Submit a Ticket page sorts requests into categories and lists what to attach for each one. Both roads lead to the same inbox and get the same reply time.
\nCamp Ink is an online store for camping and RV-life apparel and gifts for the family campsite. Everything is made after you order it, and orders ship from the USA. These are the business details, the same ones you will see on your order emails and on our policy pages:
\nThe address is our business address for correspondence. It is not a shop counter, so please do not drive the rig over, and please do not post a return there before you have emailed us. Returns start with an email and a free return label. The Returns & Exchanges Policy walks through it.
\nA clear subject line gets your message read in the right frame of mind. Pick the link that fits and your mail app opens a new message with the subject written for you. Add your order number after it if you have one.
\nIf none of those fit, write your own subject. “Order 1234, question about the flag” does the job nicely. The subject does not change how fast we answer. It just saves a round of “which order is this about?”.
\nMost back-and-forth happens because one detail is missing. Here is what to include so the first reply can be the useful one.
\nWe do not send a proof before production. We print exactly what is typed, which is why the product page shows a live preview and a character counter. Still, thumbs slip. Say you ordered the Family Site Name Garden Flag, typed “The Holis Crew” and noticed two hours later that Hollis has two Ls. That is well inside the 24-hour change window, so email straight away with:
\nRemember the limits when you send a correction: the name line holds up to 16 characters, the site line up to 16 characters, and the Est. year runs from 1950 to 2026. If the 24 hours have already passed, email anyway and we will help. The 60-day return window covers personalised items too, so a typo is never the end of the road.
\nIf you placed the order less than 24 hours ago, ask for a size change and tell us the size you ordered and the size you want. Adult tees and hoodies run S to 5XL in a unisex cut. Sizes 2XL and 3XL add $2 and sizes 4XL and 5XL add $4, so a change across those lines changes the price a little, and we will tell you the difference in our reply.
\nIf the garment has already arrived, tell us the order number, the item, the size you have and the size you would rather have. Someone between XL and 2XL on the Chairs Round the Ring Hoodie, for instance, can say “XL is snug over a long-sleeve layer, I would like the 2XL”. Returns are open for 60 days from delivery for any reason, and the return label is free. The Size Guide explains how to measure a garment you already own before you choose the second time.
\nCeramic and parcel journeys do not always get along. If the Percolator Morning Ceramic Camp Mug arrives chipped, or a flag turns up printed with the wrong line, send:
\nPhotos sent for a damage claim are used for that claim only and are deleted 30 days after delivery. You do not need to explain how it happened. You were not driving the truck.
\nEvery order is made after you place it, which takes 1-3 business days. Delivery then takes 7-14 business days in the US, and the same 7-14 business days to Canada, Australia and New Zealand. Business days skip weekends, so count working days before you worry. The Order Tracking page shows where the order stands, and when your parcel has a tracking number we email it.
\nIf your parcel seems late, email us and we will help. Include the order number, the delivery address as you entered it, and the date you ordered. If a deadline is involved, such as opening weekend at the seasonal site, say so in the first line.
\nCamp Ink ships free to the United States, Canada, Australia and New Zealand, and to no other countries. If you are in one country and the gift is going to friends in another, say a couple in New Zealand who have just bought their first camper (their first caravan, as they would put it), enter their address as the shipping address at checkout and your own as the billing address. Before or after ordering, you can email us with:
\nThe Shipping & Delivery page has the full detail on destinations and timing.
\nOrdering Camp Crew Roles Tees for six people, with Fire Boss, Back-In Spotter, Camp Cook and Marshmallow Chief already claimed, and one person still has not told you their size? You can order the five you know now and the sixth later, or wait for the straggler. If you order first and the size arrives within 24 hours, email us and we can adjust that one tee. Tell us the order number and which role the missing size belongs to.
\nWe are glad to hear from you either way. But if it is 9 pm and quiet hours have started, one of these pages may give you the answer faster than waiting for the morning.
\n| Your question | \nBest place to look | \nEmail us when | \n
|---|---|---|
| Where is my order? | \nOrder Tracking | \nThe parcel seems late or the status makes no sense. | \n
| How long does delivery take and what does it cost? | \nShipping & Delivery | \nYou have a date to hit and want a straight answer. | \n
| Can I change or cancel? | \nCancel or Change an Order | \nAlways, and quickly. The window is 24 hours. | \n
| How do I send something back? | \nReturns & Exchanges Policy | \nYou are ready for a free return label. | \n
| When and how will I be refunded? | \nRefund Policy | \nYou would rather have store credit, or a refund has not shown. | \n
| Which size should I order? | \nSize Guide | \nYou are between two sizes and want a second opinion. | \n
| How can I pay? | \nPayment Methods | \nCheckout will not accept your payment. | \n
| Quick everyday questions | \nFAQs and the Help Center | \nYour situation is not on the list. | \n
| What do you do with my data? | \nPrivacy Policy | \nYou want to see, correct or delete your details. | \n
| A design looks like mine | \nIntellectual Property Policy and DMCA | \nYou are a rights holder and want to send a notice. | \n
You do not need an order number to write to us. Plenty of emails arrive from people still standing at the shop window. A few we see often:
\nPayment happens at checkout, through the payment options shown there. Card details are handled by the payment provider and are never stored by Camp Ink. So no genuine message from us will ask for:
\nIf an email claims to be from Camp Ink and asks for any of these, do not answer it. Forward it to support@campink.shop and we will tell you whether it came from us. Our replies come from the campink.shop address and stay in the thread you started.
\nA small tip from experience: check your spam or promotions folder if a business day has gone by with nothing from us. Order emails and our replies both come from campink.shop, and adding that address to your contacts keeps them in the main inbox.
\nA thirty-second walk-around, like checking the hitch before you pull out:
\nThat is it. Write to support@campink.shop and we will take it from there. If you would like to know more about who is on the other end, the About Us page tells you how the shop is laid out and why it follows the order you set up camp.
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