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\nAt Camp Ink a support ticket is an email. There is no form to fight with, no login and no reference code to copy down. You pick the category below, your mail app opens with the subject already written, you fill in the few details listed for that category, and you press send. It lands at support@campink.shop, and we reply within 24 hours on business days.
\nSeven categories cover nearly everything. Each link opens a new email with the right subject line. Add your order number to the end of the subject if you have one.
\n| Category | \nUse it when | \nTime limit | \nOpen the ticket | \n
|---|---|---|---|
| A. Change or cancel | \nYou need to fix typed text, size, colour or address, or stop the order. | \nWithin 24 hours of placing the order | \nChange or cancel ticket | \n
| B. Damaged, faulty or wrong item | \nSomething arrived broken, misprinted or not what you ordered. | \nWithin the 60-day return window | \nDamage ticket | \n
| C. Return or exchange | \nYou want to send something back or swap a size. | \n60 days from delivery | \nReturn ticket | \n
| D. Delivery | \nYour parcel seems late, is marked delivered but is not there, or went to the wrong address. | \nNone. Write whenever you are worried. | \nDelivery ticket | \n
| E. Refund or store credit | \nYou have a question about money already on its way back to you. | \nNone | \nRefund ticket | \n
| F. Payment or checkout | \nCheckout will not finish, or you think you were charged twice. | \nNone | \nCheckout ticket | \n
| G. Product question | \nYou have not ordered yet and want to check a size, a typed line or a product detail. | \nNone | \nProduct ticket | \n
Not sure which one fits? Pick the closest and say so. Nobody gets sent to the back of the line for choosing the wrong category. If the links do not open a mail app on your device, write a new email to support@campink.shop by hand and type the category name as the subject.
\nEvery ticket about an existing order needs two things: the order number and the email address used at checkout. The order number is in your confirmation email and in My Account if you have one. Beyond that, each category has its own short list.
\nThis is the one ticket with a stopwatch on it. You have 24 hours from placing the order, so send it now and polish nothing. Include:
\nA model ticket: “Change. Order 1234. Family Site Name Garden Flag. Name line now reads ‘The Holis Crew’. It should read ‘The Hollis Crew’. Site line and year are correct.” That is the whole email. We do not send a proof before production and we print exactly what is typed, so a ticket like this, sent two hours after ordering, is exactly what the 24-hour window is for. Cancelled orders are refunded within 7 days. Full rules: Cancel or Change an Order.
\nInclude:
\nWhat makes a useful photo: daylight, the whole item in one shot, then a close shot of the fault. For a chipped First Coffee Speckled Ceramic Camp Mug, show the rim and the chip. For a flag printed with the wrong line, make sure the printed text is readable. For a wrong size, photograph the label. Two or three photos are plenty.
\nPhotos you send for a damage claim are used for that claim and are deleted 30 days after delivery. Please do not include people’s faces, your rig’s plate or anything else personal in the frame. The picnic table makes a fine background.
\nYou can return anything within 60 days of delivery, for any reason. Personalised items are included. Camp Ink pays the return postage and sends a free return label, also when you have simply changed your mind. Include:
\nA typical one: someone ordered the Awning Stripe Fleece Camp Blanket in 50 x 60 in, and once it was over the camp chair decided the 60 x 80 in would cover two people better. More than 24 hours had passed, so it is a return ticket, not a change ticket. Please wait for the label before posting anything. The steps are in the Returns & Exchanges Policy.
\nBefore opening this ticket, look at Order Tracking. Orders take 1-3 business days to make and then 7-14 business days in transit, to the US, Canada, Australia and New Zealand alike. If your parcel seems late after counting business days, open the ticket and we will help. Include:
\nIf the parcel is a gift going to another country, add the recipient’s name. Duties and import charges depend on the destination country, and if the recipient has been asked for something at their end, tell us what the notice says.
\nRefunds are sent within 7 days of us receiving your return. Cancelled orders are refunded within 7 days as well. The money goes to the original payment method unless you asked for store credit. If you are checking on one, include:
\nDo not send a bank statement or a card number. The order number is enough for us to see what was refunded and when. The Refund Policy explains the money side in detail.
\nInclude:
\nCard details are handled by the payment provider and never stored by Camp Ink, which means we cannot see your card and do not need to. If you think you were charged twice, give us the two amounts and dates and we will check the orders on our side. See Payment Methods for how checkout works.
\nNo order number needed. Tell us the product name and what you want to know. Questions we are happy to answer before you buy:
\n| You send your ticket | \nWe reply | \n
|---|---|
| On a business day | \nWithin 24 hours | \n
| On a Friday evening or over the weekend | \nOnce the next business day has started, within 24 hours from then | \n
| On a public holiday | \nOn the next business day | \n
If a business day has gone by and you have heard nothing, look in your spam or junk folder for a message from campink.shop. If it is not there either, send the ticket again from the same address. Email does occasionally go missing, in both directions.
\nEmail is fine for order numbers and photos of mugs. It is the wrong place for anything that could be used to take money from you. Please never send:
\nWe will never ask for these, and we do not need them to help you. If a message claiming to be from Camp Ink asks for them, do not reply to it. Open a new email to support@campink.shop and tell us. How we handle the details you do send is covered in the Privacy Policy.
\nSome answers are already written down, and reading them is quicker than waiting on us.
\nTickets go to Camp Ink, 219 Baer Creek Dr, Kaysville, UT 84037, US. Support is by email only at support@campink.shop. There is no phone line, and no other inbox to try. One address, one thread, one answer within 24 hours on business days.
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