FAQs
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The questions campers and gift buyers ask us most, answered straight. Every number here matches our policy pages. If your question is not on the list, email support@campink.shop and you will have a reply within 24 hours on business days.
Ordering and personalising
Which products can I put our name on?
Five of them, and they are grouped together under Name Your Site: the Family Site Name Tee, the Family Name Speckled Ceramic Camp Mug, the Family Site Name Fleece Blanket, the Family Site Name Garden Flag and the Family Campsite Metal Sign. All five take the same typed lines, so the tee, the mug, the blanket, the flag and the sign at one site can match.
What exactly can I type?
There are three fields on the product page. The Name line is required and holds up to 16 characters. The Site line is optional and holds up to 16 characters. The Est. year is optional and accepts any year from 1950 to 2026. Spaces and punctuation count as characters, and a counter beside each field shows how many you have left. No field costs extra.
Will you send me a proof before you print?
No. We do not send a proof or a mockup before production. The live text preview on the product picture shows your words as you type, and we print exactly what is typed: capitals, spacing, apostrophes and spelling. Read each line letter by letter before you add to cart, then read it again in the order confirmation email.
I spotted a typo after ordering. Can you fix it?
Yes, if you tell us within 24 hours of placing the order. Say you typed “The Holis Crew” on the Family Site Name Garden Flag and noticed two hours later. Email us your order number and the correct line, “The Hollis Crew”, and we change it. After 24 hours the flag may already be in production and a change may not be possible, so write as soon as you see it. The steps are on the Cancel or Change an Order page.
Can I change the size, colour or address after ordering?
Yes, within the same 24 hours. That window covers the typed text, the size, the colour and the delivery address. If you ordered the 50 x 60 in blanket and decide you want the 60 x 80 in, email us inside 24 hours and we switch it; if the price differs we will sort that out with you by email. After 24 hours, the 60-day return is your route.
Can I cancel an order?
Yes, within 24 hours of placing it. Cancelled orders are refunded within 7 days to your original payment method, or as store credit if you prefer.
One of our crew has not told me their size yet. What should I do?
This comes up with group orders. Say six of you want the Camp Crew Roles Tee and the Marshmallow Chief has gone quiet. The simplest way is to order the five you know now and place the sixth as its own order when the size arrives. If you would rather keep it as one order, remember that a size can be changed within 24 hours of ordering, and any tee can be returned within 60 days of delivery.
How do I pay?
With the payment options shown at checkout. Your card details are handled by our payment provider and are never stored by Camp Ink. Prices are in US dollars. More detail is on the Payment Methods page.
The name at the road
Do I have to use our surname?
No. The Name line takes any words up to 16 characters. Plenty of people leave the surname off and use first names, a family nickname such as “Nana & Pop’s”, the name they gave the rig such as “Rolling Home”, or a nickname for the site itself. You can also leave the name short and let the Est. year do the talking. It is your sign and your choice.
Can I leave the Site line or the year blank?
Yes. Only the Name line is required. If you leave the Site line or the Est. year empty, that part of the design is simply left out, and the preview shows you how it looks.
We move sites every trip. What goes on the Site line?
Weekenders and full-timers rarely have a fixed number, so use the line for something that travels with you: a home town, a second nickname, “Pull-Through Pros”, or nothing at all. Seasonals with the same pad from April to October usually put the site number there, as in “Site 14”.
Is there anything you will not print?
Yes. We decline brand names, real campground or park names, team and character names, and anything hateful or explicit. Your own family name, nicknames, site number and year are all fine. The full list is in our Intellectual Property Policy.
Will the five matching products look the same?
They carry the same lines in the same style, as long as you type the same text on each product page. Each is ordered separately, so copy your lines carefully from one to the next. Different materials take ink differently, so a cotton tee, a ceramic mug, fleece, polyester flag fabric and metal will not be identical in shade.
Mugs, tumbler, blankets, signs and flags
Are the camp mugs enamel?
No. The mugs are ceramic with a speckled print that gives them the campfire look; they are not enamel. That means they behave like any ceramic mug at home: they can chip or break if dropped on the pad.
Can I heat the mug over the fire or on the stove?
No. Do not heat the mug on a stove or fire. Make the coffee in the percolator and pour it in. Hand wash the mug afterwards.
How big are the mugs?
They are a standard coffee-mug size and come in one size. A mug is not a camp kettle, so if you were picturing something to boil water for the whole table, this is not it. We do not list the exact capacity here; email us if you need it before ordering. If you want a bigger drink for the road, the Tow Day tumbler is 30 oz stainless steel.
Does the garden flag come with a pole or stand?
No. You receive the printed polyester flag only. The pole or stand is not included, so you will need your own. The 12 x 18 in size is the usual garden-flag size for a short stand; the 28 x 40 in size is a house-flag size for a larger pole.
How should I look after the sign and the flag?
Wipe a metal sign clean with a cloth and do not wash it. Hand wash a flag, or use a gentle machine wash. We do not make promises about how any printed item stands up to a full season of sun and rain, so many seasonals bring the flag in when they close up for a spell.
How do I hang the metal sign, and how big is it?
The metal signs come in one size. We do not list the dimensions or the fixing details on this page; if the size or the way it mounts matters for your post or your rig, email us before ordering.
Can I use the blanket at the fire ring?
Use it in your camp chair, but keep it well back from the fire. The blankets are fleece and must be kept away from open flame. Machine wash cold on gentle, no bleach.
We live in the rig full-time. What packs flat?
Full-timers with no spare cupboard tend to pick a garden flag, a tee each, one mug each and one blanket. A flag folds into a drawer, and the 40 x 50 in blanket is the smallest to stow. See the Full-Timers picks for the short list.
Sizes and fit
What sizes do tees and hoodies come in?
Adult unisex S, M, L, XL, 2XL, 3XL, 4XL and 5XL. That applies to every tee in Camp Crew Tees and every hoodie in Fire Ring Layers.
Do bigger sizes cost more?
A little. 2XL and 3XL add $2. 4XL and 5XL add $4. So a $26.99 tee is $28.99 in 2XL or 3XL and $30.99 in 4XL or 5XL, and a $44.99 hoodie is $46.99 or $48.99. The product page shows the price as soon as you pick the size.
I am between XL and 2XL on a hoodie. Which one?
Think about how you will wear it. If the Chairs Round the Ring Hoodie is going over a tee and a flannel-weight shirt on a cold evening, most people in between go up to 2XL. If you like a closer fit, stay with XL. The best check is to lay a hoodie you already own and like flat and compare how it fits you with what you want; the Size Guide walks through it. If the size is wrong when it arrives, you have 60 days to return it with a free label.
Do you have a measurement chart?
Not for apparel. We do not publish chest or length measurements for tees and hoodies. The Size Guide explains how to choose without numbers, and you can email us with questions before ordering.
Which blanket size should I pick?
The 40 x 50 in is a lap blanket for one camp chair. The 50 x 60 in is a couch-size throw that covers one adult well. The 60 x 80 in is the big one, enough for two people or the bed in the rig.
Delivery
How long until my order arrives?
Everything is made after you order, which takes 1-3 business days. Transit then takes 7-14 business days in the United States, and 7-14 business days to Canada, Australia and New Zealand. Add the two together for your estimate. These are estimates, not guaranteed dates.
I need a sign for opening weekend. Will it make it?
Count backwards. A daughter ordering the Family Campsite Metal Sign, “The Hollis Crew / Site 14 / Est. 2019”, for her parents’ seasonal site should allow up to 3 business days for making and up to 14 business days for transit, then add a cushion of her own. We cannot guarantee a delivery date, so the earlier you order the better. If the date is tight, email us before ordering and we will tell you honestly how it looks.
How much is shipping, and where do you deliver?
Shipping is free with no minimum order. We deliver to the United States, Canada, Australia and New Zealand only, and orders ship from the USA. We cannot deliver to other countries. Details are on the Shipping and Delivery page.
Can I send a gift straight to friends in New Zealand?
Yes. Put their name and address in the delivery details at checkout and your own in the billing details. The same works for Canada and Australia, whether they have a camper or a caravan. Shipping is still free. Any duties or import charges depend on the destination country, so it is worth a quick look at the rules there before sending a surprise.
How do I track my parcel?
When your parcel has a tracking number we email it to you. You can also look up your order on the Order Tracking page with your order number and email address. If your parcel seems late, email us and we will help.
Why did my order arrive in two parcels?
Different products are made on different equipment, so a tee and a metal sign from the same order can travel separately and arrive on different days. Nothing is missing; the rest is on its way.
Returns and refunds
What is your return policy?
You have 60 days from delivery to return any item for any reason. Email us with your order number and we send a free return label. The full process is in the Returns and Exchanges Policy.
Can I return something with our name printed on it?
Yes. Personalised items are included in the 60-day return, the same as everything else.
Who pays the return postage?
We do, also when you have simply changed your mind. You get a free return label by email.
How fast is the refund, and where does it go?
We refund within 7 days of receiving the return. The money goes back to your original payment method. If you prefer, you can take store credit instead, and store credit never expires. See the Refund Policy.
My mug arrived chipped, or my flag has the wrong line. What now?
Email us with your order number and a photo that shows the problem, and for a misprint, the line as you typed it. We will help from there. Photos you send for a claim are deleted 30 days after delivery.
Can I swap for a different size?
Within 24 hours of ordering, email us and we change the size on the order. After that, return the item within 60 days with the free label and order the size you want. If you are unsure how best to do it, email us and we will help.
Still stuck?
The Help Center gathers every guide in one place, and you can submit a ticket if you prefer a form. Otherwise write to support@campink.shop. Camp Ink, 219 Baer Creek Dr, Kaysville, UT 84037, US. Email only; we reply within 24 hours on business days.