Refund Policy
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This page is about money: when Camp Ink gives it back, how much, where it goes and how long it takes. It does not explain how to pack a mug or ask for a return label. That is the job of our Returns & Exchanges Policy. Read that page for the steps and this one for the numbers. If the two of them still leave you with a question, email support@campink.shop and we reply within 24 hours on business days.
The money, at a glance
- Returned items: refunded within 7 days of us receiving the return.
- Cancelled orders: refunded within 7 days.
- Where it goes: back to your original payment method, or to store credit if you prefer.
- Store credit: never expires.
- Who can claim: anyone within 60 days of delivery, for any reason, personalised items included.
- Return postage: paid by us with a free return label, so it never comes out of your refund.
- Fees: no restocking fee.
Which situations lead to a refund
There are only a handful of ways money flows back from us to you. The table lists each one, what starts the clock and where to read the steps.
| Situation | What you get back | When | Return postage |
|---|---|---|---|
| You cancel within 24 hours of ordering | What you paid for the order | Within 7 days | Nothing to send back |
| You return an item because you changed your mind | The price you paid for that item | Within 7 days of us receiving the return | Free return label |
| You return an item because the size or option was not right | The price you paid for that item, or the difference if you swap | Within 7 days of us receiving the return | Free return label |
| You return a personalised item | The price you paid for that item | Within 7 days of us receiving the return | Free return label |
| An item arrived damaged, misprinted or wrong | Email us with photos and we will help | We confirm the details by email | Free return label if the item comes back |
| A parcel seems late or lost | Email us and we will help | We confirm the details by email | Nothing to send back |
Shipping is free on every order, so there is no shipping charge on your receipt to argue about. What you paid is the price of the items, including any size add-on. That is the amount a refund is worked out from.
How the amount is worked out
The rule is simple: you get back what you paid for the thing you returned. A few worked examples make it concrete. All prices are in US dollars.
One hoodie, one size up
You were between XL and 2XL on the Chairs Round the Ring Hoodie and went with the 2XL. Hoodies are $44.99, and 2XL adds $2, so you paid $46.99. It turned out roomy enough to share. You return it within 60 days and ask for your money back. The refund is $46.99. The add-on is part of the price you paid, so it comes back with the rest.
One tee out of a crew order
A camp crew of six ordered Camp Crew Roles Tees: a Fire Boss, a Back-In Spotter, a Camp Cook and a Marshmallow Chief among them, in six sizes. The tee is $27.99. Five were sizes S to XL, and the sixth was a 4XL at $31.99 with the $4 add-on. Total paid: $171.94. One size had been a guess, and the guess was wrong. That one tee comes back. If it was one of the $27.99 tees, the refund is $27.99. If it was the 4XL, the refund is $31.99. The other five tees are not affected, and the rest of the order stays as it is.
A sign that is no longer needed
A daughter ordered the Family Campsite Metal Sign, “The Hollis Crew / Site 14 / Est. 2019”, for her parents’ seasonal site. Over the winter they gave up the site and bought a place on a different lake. The sign is $26.99. Personalised items are covered for 60 days from delivery like everything else, so if she returns it inside that window the refund is $26.99. Typing a name, a site line or a year never cost extra, so there is no personalisation charge to wonder about.
A swap that changes the price
You ordered a fleece blanket in 50 x 60 in and want the 60 x 80 in instead. The larger size costs more. Whether you pay a difference or get one back depends on which way you are swapping. In both cases we tell you the exact difference by email before anything is charged or refunded. Nothing moves until you say yes.
Size add-ons, both directions
If you are checking the sums on a larger size: tees and hoodies in 2XL and 3XL cost $2 more, and 4XL and 5XL cost $4 more. Swap a 5XL for a 3XL and the $2 difference comes back to you. Swap an XL for a 2XL and there is $2 to pay. We spell it out by email first.
When the money moves
There are two clocks, and each has one number.
- For a return: the refund is issued within 7 days of us receiving the return. The clock starts when your parcel reaches us, not when you drop it off.
- For a cancellation: cancelled orders are refunded within 7 days.
We email you when the refund has been issued. That email is your record. If you have had the email and still cannot see the money, check the statement for the payment method you used, then email us with your order number and we will help you trace it.
If you want the refund sooner, the one thing in your hands is how quickly the return gets back to us. Email us first, wait for the free return label and use it. A parcel sent without a label or a note takes longer to match to an order.
Where the money goes
You have two choices, and you can pick either one each time.
Back to your original payment method
This is the default. The refund goes to the payment method used at checkout. We cannot send it to a different card, a different account or a different person. Your card details are handled by the payment provider and are never stored by Camp Ink, so we do not need you to send them and you should never email them to us. More on that is on our Payment Methods page.
Store credit, if you prefer
If you already know you will order again, you can ask for store credit instead. Tell us in your return email. Store credit never expires. It will still be there next April when you are setting up the site again and decide the picnic table needs matching mugs. You can spend it on anything in the shop.
Store credit is a choice, never a requirement. If you ask for your money back, you get your money back.
Refunds on gift orders
A lot of what we make is bought by one person and opened by another. The money rule does not change: a refund to the original payment method goes to the person who paid. That can be awkward when the recipient is the one returning the gift.
There are a few ways through it. The recipient can ask the buyer to start the return, and the buyer gets the refund. Or the buyer can tell us that store credit suits better. If you sent a gift straight to friends in New Zealand, Canada or Australia and it missed the mark, you can start the return from where you are, with your order number, and we will sort out the return instructions for the country the parcel is in. If none of that fits your situation, email us and we will help.
Returning part of an order
You do not have to return the whole order to get a refund. Send back the one thing that did not work and the rest stays yours.
- The refund for a part return is the price you paid for the item or items returned.
- Because shipping was free, there is no shipping charge to split or hold back.
- Return postage is paid by us, so nothing is taken off for the label.
- There is no restocking fee.
Say a full-timer ordered the flat-packing set: a garden flag, two tees, one mug each and one blanket. The blanket turned out to be one item too many for a rig with no spare cupboard. The blanket goes back, the refund is the price paid for the blanket, and the flag, tees and mugs are untouched.
Damaged, misprinted or wrong items
If a mug arrives chipped, or a flag is printed with the wrong line, email support@campink.shop with your order number and clear photos. Tell us whether you would rather have a refund or have the item made again. We reply within 24 hours on business days and confirm what happens next. You are inside the same 60-day window as any other return, so you are covered either way.
Photos you send for a damage claim are deleted 30 days after delivery. We use them for the claim and nothing else.
One thing to separate out: a typing mistake that was in the preview when you ordered is not a misprint, because we print exactly what is typed and do not send a proof before production. It is still returnable for a refund within 60 days, for any reason, like everything else we sell.
Duties and other charges we did not collect
For orders delivered to Canada, Australia and New Zealand, duties and import charges depend on the destination country. If any were charged, they were charged by that country and not by Camp Ink, so they are not part of what you paid us. The same goes for any currency conversion fee your bank added if your card is not in US dollars. If you have a question about a charge like that on a returned order, email us and we will help where we can.
Sales tax is not collected at checkout, so there is no tax line on a Camp Ink order to refund.
Before you open a dispute with your bank
If a charge looks wrong, or a refund has not shown up, please email us first. We can usually explain or fix it faster than a bank dispute can, and a dispute can tie the money up while it runs. Writing to us does not take away any right you have with your bank or payment provider. It is simply the shorter road.
Useful things to include: your order number, the amount you were expecting, the amount you see, and the date of the refund email if you have one.
Refund questions people actually ask
Do I get less back because the item was personalised?
No. Personalised items are refunded like any other item returned within 60 days of delivery.
Do I pay for the return label out of my refund?
No. We pay return postage, also when you simply changed your mind.
Can I get part of it as store credit and part as money?
Ask us in your email. Tell us how you would like it split and we will help.
I cancelled an hour after ordering. When do I get my money?
Cancelled orders are refunded within 7 days. The steps for cancelling are on our Cancel or Change an Order page.
The parcel never came. Do I get a refund?
Email us with your order number and delivery address and we will help. Our Shipping & Delivery page explains what to check first.
Who to write to about a refund
Email support@campink.shop or submit a ticket, and put your order number in the first line. Support is by email only. We reply within 24 hours on business days. These terms are governed by the laws of the State of Utah, US, as set out in our Terms of Service.
Camp Ink, 219 Baer Creek Dr, Kaysville, UT 84037, US.