Shipping & Delivery

Last updated: November 14, 2026

This page tells you how a Camp Ink order gets from our print queue to your site, your house or somebody else’s mailbox. It covers how long the making takes, how long the travelling takes, what it costs (nothing), where we deliver, and what to do when a parcel does not behave. Everything we sell is made after you order it, so the dates work a little differently from a shop that pulls a box off a shelf. If your question is not answered below, email support@campink.shop. We reply within 24 hours on business days.

Two clocks: the making and the travelling

Every order runs on two clocks, one after the other. The first is the making. Nothing sits in a box waiting for you, so your order is printed after you place it. That takes 1-3 business days. The second clock is the trip itself, which takes 7-14 business days. Add the two together and you have the honest window to plan around.

Business days are Monday to Friday. Weekends and public holidays do not count on either clock. An order placed on a Saturday night after the fire has burned down starts its making time on the next business day.

These windows are estimates, not promised dates. Most of the trip is out of our hands once the parcel is on its way. If you need something by a fixed day, such as opening weekend or a birthday at the lake, read the planning section further down and order with room to spare.

What made-to-order means for your order

Print on demand is why you can put your own name on a sign without waiting a season for it. It also sets a few ground rules that are worth knowing before you click the button.

We print exactly what you typed

The five Name Your Site products (the tee, the mug, the blanket, the garden flag and the metal sign) have typing fields on the product page: a name line, a site line and an Est. year. The picture updates as you type and a counter shows how many characters you have left. We do not send a proof before production. What you see in that preview, spelling and all, is what gets made.

The first 24 hours are your window

You can change the typed text, the size, the colour or the delivery address within 24 hours of placing the order. After that the order is likely already being made. The steps are on our Cancel or Change an Order page. If you spot a mistake, do not wait until morning coffee. Send the email now.

One order can hold different kinds of things

A tee, a ceramic mug and a metal sign are three very different objects. An order that mixes them may arrive in more than one parcel, and the parcels may not land on the same day. You never pay extra for that. If one box shows up and the other has not, give it a few days before you worry, then email us and we will help.

Planning backwards from a date that matters

Here is a real kind of worry. A daughter is ordering the Family Campsite Metal Sign for her parents’ seasonal site. It will read “The Hollis Crew / Site 14 / Est. 2019”, and she wants it in their hands before opening weekend. How early does she need to order?

1. Start from the day it must be there. Not the day of the potluck. The day somebody needs to be holding it. Leave time to hang it on the post.
2. Count back 17 business days. That is the long end of both clocks: 3 business days of making plus 14 of travelling. Skip weekends and public holidays as you count. Seventeen business days is a little over three calendar weeks.
3. Add your own cushion. The window is an estimate. A week of slack costs nothing and saves a lot of checking the mailbox.
4. Check the typing twice before you pay. Read the name line out loud. Check the site number against the pedestal, not against memory. Confirm the year with whoever actually signed the first seasonal contract.
5. Pick the delivery address with the date in mind. If the campground is not open yet, a parcel sent there may have nobody to receive it. Sending it to a home address and carrying it out on opening weekend is usually the calmer plan.

If she is already inside that window, she can still order. She should simply know the sign may arrive after the weekend, and have a card ready that says a sign is on its way. Parents with a seasonal site have waited longer for the water to be turned on.

Where we deliver, and where we do not

We deliver to four countries: the United States, Canada, Australia and New Zealand. All orders ship from the USA. We do not deliver anywhere else at the moment. If your address is outside those four countries, checkout will not offer you a shipping option.

Sending a gift to another country

Plenty of orders are gifts sent straight to somebody else. Say you live in the US and your friends in New Zealand have just bought their first rig (their first caravan, as they would say). You can order a mug for each of them and a Pull Up a Chair Garden Flag, type their address as the delivery address at checkout, and the parcel goes directly to them. The same works for Canada and Australia. Shipping is still free, and the travel estimate is the same 7-14 business days.

Two things to know for gifts sent abroad. First, type the address in the format that country uses, with the full postal code. Second, read the duties section below, so your friends are not surprised at the door.

Seasonal sites, campground offices and full-timers

We deliver to the address you type. Whether a campground accepts parcels for its guests is up to the campground. Before you send an order to a seasonal site, ask the office what address they want on the label and whether they take deliveries at all. Put the site number on the second address line if they ask for it.

If you live in your rig full-time, pick an address where somebody can receive a parcel across the whole delivery window, not only on the day you plan to roll through. A family member’s house, or the mail address you already use for everything else, works better than a park you are leaving on Thursday. Not sure whether a certain kind of address will work? Email us before you order and we will help.

What shipping costs

Shipping is free on every order to the US, Canada, Australia and New Zealand. There is no minimum spend and no coupon. One mug ships free. A stack of blankets and six tees ships free.

The price on the product page is the price of the item. Two things can change that price, and neither is shipping. Tees and hoodies in 2XL and 3XL cost $2 more, and 4XL and 5XL cost $4 more. Blankets and garden flags come in more than one size, and the larger sizes cost more than the smallest. The price updates on the product page when you pick the option, so you see it before the cart. Typing your name, site line or year on a Name Your Site product costs nothing extra.

Order emails and tracking

You get an order confirmation email when you place the order. Read it. It repeats the sizes, colours and typed lines, and it is the easiest place to catch a mistake while the 24-hour window is still open.

When your parcel has a tracking number, we email it to you. You can also look up an order on our Order Tracking page with your order number and the email address you used at checkout. Tracking pages can sit quiet for a while, especially when a parcel crosses a border. A quiet page is not the same as a lost parcel.

No emails from us at all? Check the spam or promotions folder first, then check that the email address on the order was typed correctly. If you still have nothing, email us with your name and the date you ordered and we will find it.

Getting the address right

Most delivery problems start with the address. Thirty seconds of checking beats two weeks of waiting on a parcel that went to the wrong loop.

• Use the full name of the person who will receive the parcel.
• Include the unit, apartment, lot or site number if there is one.
• Type the full ZIP or postal code. Do not let your browser fill in an old address without looking.
• For a gift, use the recipient’s address as the delivery address and your own details for billing.
• Use an email address you actually read, because every update goes there.

Noticed a wrong address within 24 hours of ordering? Email us right away and we will change it. Noticed it later than that? Email us anyway with the order number and the correct address, and we will help with whatever can still be done.

When a parcel is late, missing or arrives damaged

Most parcels turn up without a story. When one does not, here is what to send us so we can sort it out in one round of emails instead of four.

If your parcel seems late, email us and we will help. The same goes for a parcel that looks lost. We would rather hear from you early than have you stew over it by the mailbox.

Damage happens now and then, mostly to the things that can break or bend. A ceramic camp mug can arrive chipped. A metal sign can pick up a bent corner. A flag can turn up printed with the wrong line. In each case, send photos to support@campink.shop and tell us what you would like to happen. Our Returns & Exchanges Policy gives you 60 days from delivery, and our Refund Policy explains how the money side works.

Duties, import charges and taxes

Orders to Canada, Australia and New Zealand cross a border. Duties and import charges depend on the destination country. Each country sets its own rules, and we cannot tell you in advance what, if anything, will be asked for at the other end. If you are sending a gift abroad, it is worth telling the recipient that a parcel is coming from the USA.

Prices on the site are in US dollars. Sales tax is not collected at checkout. More detail on how paying works is on our Payment Methods page.

Still have a shipping question?

Email support@campink.shop and include your order number if you have one. Support is by email only, and we reply within 24 hours on business days. You can also submit a ticket, read the FAQs or start at the Help Center. If you are still choosing a size before you order, the Size Guide will save you an exchange later.

Camp Ink, 219 Baer Creek Dr, Kaysville, UT 84037, US.