Help Center
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Every campground office has a notice board by the door. Check-in times, the loop map, quiet hours, where the firewood is. You read it once and stop asking the same questions. This page is that board for Camp Ink. Find the notice that matches your job, read the short answer, and follow the link if you want the full policy. If your question is not pinned up here, email support@campink.shop and we reply within 24 hours on business days.
The numbers people come here for
| Topic | The fact | Full page |
|---|---|---|
| Making your order | 1-3 business days. Everything is made to order. | Shipping & Delivery |
| Delivery time | 7-14 business days to the US, Canada, Australia and New Zealand. | Shipping & Delivery |
| Shipping cost | Free, no minimum. Ships from the USA to those four countries only. | Shipping & Delivery |
| Change or cancel | Within 24 hours of placing the order. | Cancel or Change an Order |
| Returns | 60 days from delivery, any reason, personalised items included. Free return label. | Returns & Exchanges Policy |
| Refunds | Within 7 days of us receiving the return. Original payment method or store credit. | Refund Policy |
| Support | Email only, reply within 24 hours on business days. | Contact Us |
Check-in: placing an order and paying for it
Check-in is where the trip officially starts, and it goes better when the paperwork is right. For Camp Ink that means three things: the right options, the right typed lines and the right address.
How do I place an order?
Open a product from the shop, choose the options it offers (size, colour, blanket size or flag size), add it to the cart and check out. Shipping is free with no minimum, so the total you see before paying has no delivery line to surprise you.
How do I pay?
Use any of the payment options shown at checkout. Card details are handled by the payment provider and are never stored by Camp Ink. If a payment will not go through, try once more, then email us with the time you tried and the message you saw, but never with the card number itself. The Payment Methods page explains the process step by step.
What happens right after I order?
You get an order confirmation email with your order number. Read it the way you read the site number on your check-in slip: carefully, once, straight away. Check the typed lines, sizes and shipping address. If anything is off, you have 24 hours from placing the order to tell us, and the Cancel or Change an Order page shows exactly what to send.
Can I cancel?
Yes, within the same 24 hours. Cancelled orders are refunded within 7 days. After 24 hours the order is usually already being made, so the route changes: wait for it to arrive, then use the 60-day return window.
The loop map: finding the right product
Everyone has pulled into the wrong loop at least once. The shop is laid out in the order you set up camp, so it helps to know which loop holds what.
- Camp Crew Tees: cotton crew tees, from the Back-In Hand Signals Tee to the Camp Crew Roles Tee. $26.99, with the Camp Crew Roles Tee at $27.99 and the Family Site Name Tee at $29.99.
- Fire Ring Layers: three fleece pullover hoodies at $44.99 for when the sun drops behind the trees.
- Picnic Table Mugs: speckled ceramic camp mugs at $19.99 (the Family Name mug is $22.99) and the Tow Day 30 oz Stainless Steel Tumbler at $36.99.
- Camp Chair Blankets: fleece blankets from $32.99, in 40 x 50 in, 50 x 60 in and 60 x 80 in.
- Site Signs & Flags: garden flags from $24.99 and metal signs at $21.99, with the Family Campsite Metal Sign at $26.99.
- Name Your Site: the five products that take your own typed lines.
Shopping by how you camp instead? Try Weekenders, Seasonal Site or Full-Timers. The Sitemap describes every range and every page in one place, and About Us explains why the shop is told in set-up order.
Buying a gift and not sure what suits them?
A rough guide from the next site over. For parents or grandparents with a seasonal site, something from Name Your Site sits there all summer. For a couple who just bought their first rig, a pair of mugs and a garden flag covers the first morning and the first weekend. For full-timers with no spare cupboard, choose things that pack flat: a flag, a tee, one mug each, one blanket.
The site post: personalising Name Your Site products
Five products take typed lines: the Family Site Name Tee, the Family Name Speckled Ceramic Camp Mug, the Family Site Name Fleece Blanket, the Family Site Name Garden Flag and the Family Campsite Metal Sign. They all use the same three fields, so one site can match.
| Field | Required? | Limit | Example |
|---|---|---|---|
| Name line | Yes | Up to 16 characters | The Hollis Crew |
| Site line | No | Up to 16 characters | Site 14 |
| Est. year | No | 1950 to 2026 | Est. 2019 |
How do I know what it will look like?
As you type, a live text preview appears on the product picture and a character counter shows how much room is left. No field costs extra. We do not send a proof before production, and we print exactly what is typed, so the preview is your proof. Read it out loud. Spelling mistakes hide from eyes and get caught by ears.
I do not want a surname at the road. What else can I type?
Plenty. First names. “Nana & Pop’s”. The rig’s own name, like “Rolling Home”. A site nickname. Or skip the lettering fuss and let the Est. year do the talking. The name line just needs something in it, up to 16 characters.
I spotted a typo after ordering
If you typed “The Holis Crew” and meant “The Hollis Crew”, email us within 24 hours of placing the order with the order number, the wrong line and the right line. After 24 hours, email anyway and we will help. Personalised items are covered by the 60-day return window like everything else.
The clothesline: sizes, fit and care
What sizes do tees and hoodies come in?
Adult sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL, in a unisex cut. Sizes 2XL and 3XL add $2. Sizes 4XL and 5XL add $4. So a 5XL Level Enough Bubble Tee is $26.99 plus $4, and you see that total on the product page before you add it to the cart.
How do I choose between two sizes?
Lay a tee or hoodie you already like flat on the picnic table, measure it across the chest and down the length, and follow the steps on the Size Guide. If you sit between XL and 2XL on a hoodie, think about what goes underneath it on a cold evening by the fire ring. If you still guess wrong, returns are open for 60 days and the return label is free.
How do I look after things?
| Product | Care |
|---|---|
| Tees and hoodies | Wash cold, inside out. Tumble dry low or hang dry. No iron on the print. |
| Ceramic camp mugs | Hand wash. Do not heat on a stove or fire. |
| Fleece blankets | Machine wash cold, gentle, no bleach. Keep away from open flame. |
| Garden flags | Hand wash or gentle machine wash. |
| Metal signs | Wipe clean. Do not wash. |
Is the mug a big one?
No. It is a standard coffee-mug size, ceramic with a speckled print. A mug is not a camp kettle. The big drink in the shop is the Tow Day 30 oz Stainless Steel Tumbler.
Does the garden flag include a stand?
No. The flag is printed polyester in 12 x 18 in or 28 x 40 in. The pole or stand is not included, so use the one already pushed into the ground by your steps.
The road in: shipping, delivery and tracking
Where do you ship, and what does it cost?
Free shipping, no minimum, to the United States, Canada, Australia and New Zealand. We do not ship to other countries. Orders ship from the USA.
How long until it arrives?
Two stages. Making the order takes 1-3 business days. Delivery then takes 7-14 business days, for all four countries. Business days do not include weekends. If you are ordering the Family Campsite Metal Sign for your parents’ seasonal site before opening weekend, add the two stages together, count working days on a calendar, and order with room to spare.
How do I follow my order?
Go to Order Tracking, enter your order number and billing email, and you will see the current status. When your parcel has a tracking number we email it.
My parcel seems late
Email us with the order number and we will help. You do not need to wait for anything first or fill in a claim form.
I am sending a gift to another country
Put the recipient’s address in as the shipping address. For Canada, Australia and New Zealand, duties and import charges depend on the destination country. If the gift is a surprise for friends at a caravan park in New Zealand, it is worth telling them a parcel is on the way, even if you do not say what is in it.
Check-out: returns, exchanges and refunds
Can I send something back?
Yes. You have 60 days from delivery, for any reason, and that includes personalised items. Email us with the order number and what you are returning. We send a free return label, also for a simple change of mind. The steps are on the Returns & Exchanges Policy page.
Something arrived damaged or wrong
A chipped mug, a flag printed with the wrong line, the wrong size in the bag: email us with the order number and a clear photo. We will help from there. Photos sent for a damage claim are deleted 30 days after delivery.
When do I get my money back?
Refunds are made within 7 days of us receiving the return. The money goes back to the original payment method. If you would rather have store credit, say so. Store credit never expires, which suits people who only shop once a season. The Refund Policy covers the money side in full.
I wanted the bigger blanket
If you ordered the 50 x 60 in and wish you had chosen the 60 x 80 in, email within 24 hours and we will change the order. After that, return the smaller one within 60 days and order the size you want.
The office: your account, your privacy and the legal pages
Do I need an account?
You do not need one to get help: your order number and the email used at checkout are enough for us to find you. If you have an account, My Account shows your orders in one list, which is handy when you want an order number and the confirmation email has sunk to the bottom of the inbox.
What do you do with my details?
We use them to make and deliver your order and to answer your emails. The Privacy Policy lists what is collected and how to ask about it. The Terms of Service set out the rules for using the site and buying from it, under the law of the State of Utah, US.
I think a design copies my work
Camp Ink designs are original. If you believe something on the site infringes your rights, the Intellectual Property Policy and the DMCA page explain how to send a notice and what it needs to contain.
Five quick answers
Do you send a proof of my personalised item?
No. We print exactly what is typed. Use the live preview on the product page and read every line before you order.
Can I fix a typo or change a size after ordering?
Yes, within 24 hours of placing the order. Email the order number and the change.
Is shipping really free?
Yes. Free, with no minimum, to the US, Canada, Australia and New Zealand.
Can I return a personalised item?
Yes. The 60-day return window covers personalised items, and the return label is free.
How do I reach a person?
Email support@campink.shop. There is no phone line. Replies come within 24 hours on business days.
More short answers live on the FAQs page.
Quiet hours and how to reach us
Support is by email only, at support@campink.shop, and we reply within 24 hours on business days. Messages sent in the evening or over a weekend are read when the next business day starts. For a tidy start, the Submit a Ticket page has a pre-filled email for each kind of request, and Contact Us lists what to include. Whichever door you use, put the order number in the first line and leave card details out. The board will still be here next time you walk past the office.