Order Tracking

Last updated: November 14, 2026

How the form above works

The form asks for two things, and both must match your order exactly.

1. Order number. It is in the subject line and near the top of your order confirmation email. Type the digits only, with no hash sign and no spaces. If you have an account, the same number is listed under My Account.
2. Billing email. This is the email address you typed at checkout, the one the confirmation was sent to. If you have a home address and a work address, try the one where the confirmation landed.

Press the button and the page shows the current status of that order and what is in it. Nothing else is needed. No password, no account, no card details. If someone else placed the order, for example a daughter who ordered a sign for your seasonal site, the billing email is hers, not yours, so ask her to look it up or to forward you the emails.

If the form says it cannot find the order

Nine times out of ten it is one of these:

• A typo in the order number, or an extra character copied along with it.
• The shipping email was entered instead of the billing email.
• A different spelling of the email address at checkout than the one you normally use. It happens more than you would think on a small keyboard in a camp chair.
• The confirmation email never arrived because the address was mistyped at checkout. In that case the form cannot match it either.

Try once more, slowly. If it still will not find the order, email support@campink.shop with your name, the date you ordered and what you bought. We will find it from our side and reply within 24 hours on business days.

The two stages every order goes through

Nothing at Camp Ink sits on a shelf waiting. Each tee, hoodie, mug, blanket, flag and sign is made after you order it. So an order has two stages, the way a trip has the drive and then the set-up.

Business days are Monday to Friday. Weekends do not count in either stage. Add the two stages together when you plan around a date. An order placed late on a Friday starts its first business day on Monday, not that evening.

The first 24 hours are different

For 24 hours after you place the order, you can still change it or cancel it: typed text, size, colour or address. That is the moment to read your confirmation email properly. Once the 24 hours have passed, the order moves ahead as placed. The details are on the Cancel or Change an Order page.

About tracking numbers

When your parcel has a tracking number we email it to the billing email on the order. Look for a message from campink.shop, and check the spam or promotions folder if you expected one and cannot see it. Keep that email until the parcel is in your hands.

A few honest notes so you know what to expect:

• A tracking number can take a little while to show movement after you first receive it. A link that shows nothing yet on day one is normal.
• Tracking updates come in bursts. Several quiet days in the middle of a journey, then three scans in one afternoon, is a common pattern, especially on parcels crossing a border.
• An order with several different items can arrive in more than one parcel. One box turning up before the other does not by itself mean something is missing. If the second one does not follow, email us and we will help.
• If you did not receive a tracking email, the form at the top of this page still shows the order status, and you can always ask us where things stand.

What each status means

The form shows a short status word. Here is what each one means in plain language, and whether you need to do anything.

“Completed” trips people up. It does not mean delivered. It means our part, the making, is complete and the parcel is travelling. Delivery is still 7-14 business days from there.

If your parcel seems late

First, count business days, not calendar days, and count both stages. Then check three quick things:

1. The shipping address on the confirmation email. A missing unit number or a transposed ZIP code is the most common reason a parcel wanders.
2. The tracking link, if you received one. Look for a note about an attempted delivery or a parcel waiting for collection.
3. The places a parcel hides. The campground office, the mail room, a neighbour’s porch, behind the propane cover, inside the grill. Ask whoever else collects the mail.

If it still seems late, email us and we will help. Use this pre-filled email and include the order number, the full shipping address and anything the tracking link shows. You do not need to work out whose fault it is before writing. That is our job.

If you are up against a date, say so. Picture the daughter who ordered the Family Campsite Metal Sign with “The Hollis Crew / Site 14 / Est. 2019” for her parents’ seasonal site and wants it there before opening weekend. The most useful email she can send has the order number and the date in the first line. We cannot make a parcel travel faster, but we can tell her honestly where it is.

If the tracking says delivered and you have nothing

Check with the campground office or front desk, the neighbours on either side and anyone else at your address. Look at the confirmation email again to be sure of the address it went to. Then email us with the order number and tell us what you have checked. We will help from there.

If the parcel arrives damaged

Open it anyway. If the mug inside is chipped or a flag is printed with the wrong line, take a clear photo and email it with your order number. Photos sent for a damage claim are deleted 30 days after delivery. The Returns & Exchanges Policy explains what happens next.

Gifts and orders sent to another address

Plenty of Camp Ink orders are gifts, shipped straight to someone else’s site or home. A few things work differently when the buyer and the receiver are not the same person.

• Emails go to the buyer. The confirmation and any tracking email are sent to the billing email. The person receiving the gift gets no email from us, so the surprise is safe.
• Only the buyer can use the form. It needs the billing email. If you want the recipient to follow the parcel, forward them the tracking email.
• Check the shipping address twice. You know your own address by heart. You probably do not know your parents’ unit number or their seasonal site’s mailing address as well. A campground’s street address and its mailing address are sometimes different, so ask.
• Seasonal sites and mail. Not every campground accepts parcels for guests, and some only do so in season. If the gift is going to a site, check with the office first, or send it to the home address.
• Full-timers on the move. If the recipient lives on the road, send it to wherever they collect mail, and remember the two stages add up. A parcel should be aimed at where they will be, not where they are today.

Need to change the shipping address? You can do that within 24 hours of placing the order. Email us with the order number and the complete new address.

Notes for Canada, Australia and New Zealand

We ship free to Canada, Australia and New Zealand, as well as the United States. We do not ship to any other country. All orders ship from the USA, so parcels to these three countries cross a border on the way.

• Customs can be a quiet stretch. Tracking sometimes shows no change while a parcel waits at the border. That pause is part of the 7-14 business days more often than not.
• Duties and import charges depend on the destination country. If you are sending a gift, for example to friends in New Zealand who have just set up at their caravan park for the summer, it is kind to let them know a parcel from the USA is coming.
• Write the address the local way. Include the province, state or region and the postcode exactly as the local post expects. Unit and lot numbers matter.
• Local holidays are not business days. A public holiday at either end of the journey adds a day.

The full shipping rules are on the Shipping & Delivery page.

Planning around a date

We get this question before opening weekend, before closing weekend, before the annual crew trip and before every gift-giving season: “Will it arrive in time?” We will not guess a delivery day for you, because we would rather be straight than hopeful. What we can give you is the method:

1. Start from the day you order. If it is a weekend, start from Monday.
2. Count 1-3 business days for making.
3. Count 7-14 business days for transit.
4. Use the longer end of both ranges if the date really matters.
5. Skip weekends and public holidays as you count.

If the answer lands after your date, order something for the next trip instead, or send it to the home address and bring it along. A crew of six ordering Camp Crew Roles Tees for the annual weekend should place the order as soon as five sizes are known and chase the sixth by text, not wait for everyone and lose a week.

Still need a hand?

Email support@campink.shop. Support is by email only, and we reply within 24 hours on business days. Put the order number in the subject line and tell us what you see on the form above. For other topics, the Help Center has short answers by subject, the FAQs cover the everyday questions, and Submit a Ticket gives you a pre-filled email for each kind of request.