Returns & Exchanges Policy

Last updated: November 14, 2026

Sometimes the hoodie is a size off, the blanket is smaller than the couch in the rig, or the mug simply is not what you pictured. That is fine. You can send back anything you bought from Camp Ink within 60 days of delivery, for any reason, and we pay the return postage. That includes items with your own name printed on them. This page is about the process: what can come back, how to start, how to pack it and how exchanges work. For the money side (how much, where to and when), see our Refund Policy.

What you can send back

Everything. There is no list of exceptions hiding at the bottom of this page. To make that plain, here is every kind of product we sell and how the return rule applies to it.

• Camp Crew Tees and Fire Ring Layers: every tee and hoodie, in every size from S to 5XL, including the Camp Crew Roles Tee and the Family Site Name Tee.
• Picnic Table Mugs: the speckled ceramic camp mugs, the Family Name mug and the Tow Day 30 oz Stainless Steel Tumbler.
• Camp Chair Blankets: all three fleece blankets in all three sizes, 40 x 50 in, 50 x 60 in and 60 x 80 in.
• Site Signs & Flags: both garden flags in both sizes, 12 x 18 in and 28 x 40 in, and both metal signs.
• Name Your Site products: the tee, mug, blanket, garden flag and metal sign that carry your own typed lines. Personalised does not mean non-returnable here.

The 60 days start on the day the parcel is delivered, not the day you ordered. If the order was a gift that sat wrapped in a cupboard for three weeks, the clock still started at delivery, so do not leave it too long. You only need to email us inside the 60 days to start the return.

Starting a return, step by step

Please email us before you post anything. A parcel that turns up without a name or an order number attached is hard to match to a person, and that slows your refund down.

1. Find your order number. It is in the order confirmation email and in your account if you made one.
2. Email support. Write to support@campink.shop or submit a ticket. Tell us which item or items are coming back and, if you do not mind, why. The reason does not change your right to return. It just helps us spot a pattern, like a size that runs differently from what people expect.
3. Say what you want. A refund to your original payment method, store credit, or a different size or option. One line is enough.
4. Wait for our reply. We answer within 24 hours on business days and send you a free return label with instructions.
5. Pack the item and attach the label. The table below has packing tips for each kind of product.
6. Send it off and hold on to the receipt. If you are handed a drop-off receipt or a tracking number, save it until your refund has arrived.

Once the return reaches us, your refund is issued within 7 days. If you asked for store credit instead, it never expires.

Packing it for the trip back

Use any sturdy box or mailer you have to hand. A return that arrives in one piece is easier for everybody, so here is what works for each product.

Whatever you send, slip a piece of paper inside with your name and order number. If the label gets scuffed on the way, that note is how we know whose parcel it is.

Swapping for a different size or option

Often you do not want your money back. You want the same thing in a size that fits. Tell us in your first email what you would like instead, and we will reply with the steps. If the item you want costs more or less than the one you are returning, we tell you the difference before anything is charged or refunded.

Between two sizes on a hoodie

Say you are between XL and 2XL on the Chairs Round the Ring Hoodie, you guessed XL, and it is snug over a tee. Email us, say you want the 2XL, and we will set it up. The 2XL costs $2 more than the XL, so we will mention that before we go ahead. For next time, the Size Guide explains how to measure a hoodie you already own and compare. Tees and hoodies are unisex and run from S to 5XL.

A blanket that should have been bigger

You ordered the Awning Stripe Fleece Camp Blanket in 50 x 60 in and realised it needs to cover two people on the bench seat, not one. If you catch that within 24 hours of ordering, there is nothing to return: we can change the size on the order itself. See Cancel or Change an Order. If it has already arrived, email us and ask for the 60 x 80 in. The larger blanket costs more, and we will tell you the difference first.

A mug that looked bigger in your head

Our ceramic camp mugs are a standard coffee-mug size. A mug is not a camp kettle, and now and then somebody opens the box expecting something you could cook chili in. If that is you, send it back. You can ask for a refund, or look at the Tow Day 30 oz Stainless Steel Tumbler if what you really wanted was volume. One more thing while we are on mugs: hand wash them, and do not heat them on a stove or fire.

Swapping for a different product

If you would rather have a flag than a sign, or a tee instead of a hoodie, the simplest way is a return and a new order. Return the first item for a refund or store credit, and order the new one whenever you like. Shipping is free on every order, so placing a second order does not cost you extra postage.

When something arrives wrong

Different situation, same 60 days. If an item arrives damaged, misprinted or simply is not what you ordered, we want to know.

The usual suspects are easy to picture. A mug arrives chipped on the rim. A flag turns up printed with the wrong line. A hoodie is a different size from the one on your confirmation email. A sign has a bent corner. In each case:

1. Take clear photos of the item, the problem and the packaging it came in.
2. Email them to support@campink.shop with your order number.
3. Tell us whether you would rather have your money back or have the item made again.
4. Hold on to the item and the box until you hear from us. We reply within 24 hours on business days and tell you what happens next.

Photos you send us for a damage claim are used for that claim only. They are deleted 30 days after delivery. More on how we handle your information is in our Privacy Policy.

If the parcel itself never arrived, that is a delivery question, not a return. Our Shipping & Delivery page covers it. Short version: email us and we will help.

Returns on items with your name on them

Many shops refuse returns on personalised goods. We do not. The Name Your Site products follow the same 60-day rule as a plain tee. A few situations come up often enough to spell out.

You typed it wrong

We print exactly what is typed, and we do not send a proof before production. Suppose you typed “The Holis Crew” on the Family Site Name Garden Flag when the family is the Hollis crew. If you notice within 24 hours, email us and we will correct the text on the order. If you only notice when the flag is already on the stand, it still falls under the 60-day return. Email us, send it back with the free label, and order a new one with the missing letter in place. This time, read the preview out loud before you pay.

You changed your mind about the wording

Some buyers decide after ordering that they would rather not have a surname out by the road. That is a personal call, and either choice is fine with us. The name line takes up to 16 characters and does not have to be a surname. “Nana & Pop’s” fits. So does “Rolling Home”, first names, the rig’s own name, or a site nickname. You can even leave the name off the plan and lean on the Est. year. If the item is already made and delivered, return it within 60 days and order the version you want.

The gift missed the mark

You ordered a sign for your parents’ seasonal site and they moved to a different loop over the winter, so the site number is wrong. Or the couple you bought for already had one from the other set of kids. Personalised gifts can come back like anything else.

Gifts and returns from outside the US

If you received a Camp Ink item as a gift and want to return it, we need the order number or the email address of the person who bought it, so we can find the order. The refund goes back to the original payment method, which means to the person who paid, unless store credit suits better. If you are not sure how to raise it with the giver, email us and we will help you work out the simplest route.

Orders delivered to Canada, Australia and New Zealand have the same 60 days and the same free return. Email us first, tell us which country you are in, and we will send the return instructions that apply to you.

After the return reaches us

Once your return arrives, we issue your refund within 7 days, to your original payment method or as store credit if that is what you asked for. There is no restocking fee and nothing is deducted for return postage. If you asked for a different size or option, we carry on with the steps we agreed by email.

If you sent something back and have heard nothing, email us with your order number and any drop-off receipt or tracking number you were given, and we will look into it.

If the order has not been made yet

A return is for something that has already arrived. If you placed the order less than 24 hours ago, you can cancel it or change the size, colour, typed text or address instead, which is quicker for everyone. The steps are on the Cancel or Change an Order page. Cancelled orders are refunded within 7 days.

Questions about a return

Email support@campink.shop. Support is by email only, and we reply within 24 hours on business days. You can also browse the FAQs or the Help Center. If you are not sure whether something can come back, the answer is almost certainly yes, but ask anyway and we will help.

Camp Ink, 219 Baer Creek Dr, Kaysville, UT 84037, US.